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New Otani Inn Sapporo, Sapporo
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About the Hotel
Nishi 1-Chome, Kita 2-Jo, Chuo-Ku,
Sapporo,
Japan,
060-0002,
Hokkaido
The 4-star New Otani Inn Sapporo, a city hotel with exotic mood, features a Bernard Buffet painting in the lobby and marbled floor sitting space.
Modern Room Amenities
New Otani Inn Sapporo houses 340 air-conditioned rooms with laptop-friendly workspaces and LCD televisions. Each heated room includes a private bathroom with bath/shower combination, bidet, carpeted floors, safe, and refrigerator.
Multi-Cuisine Dining Options
Four Seasons restaurant serves Western, Japanese, and Chinese cuisines on the ground floor. The property includes two restaurants, a coffee shop/café, and a bar/lounge.
Business Meeting Facilities
The New Otani Inn provides complimentary wireless Internet access, gift shops, and a banquet hall. Business facilities include a computer station, conference space, and meeting rooms.
Central City Location
Located in central Sapporo, the hotel stands 0.2 miles from shopping areas. Private parking costs JPY 1500 per day, and New Chitose Airport serves as the nearest aviation hub.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments
Free Wi-Fi
Free Wi-Fi in rooms
Parking
JPY 2000 per day
Baggage storage
24-hour services
24-hour reception
General
Non-smoking rooms
Parking
Safe deposit box
24-hour reception
No pets allowed
Security
Adults only
Baggage storage
Elevator
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Services
Laundry
Dining
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Children's buffet
Spa & Leisure
Full body massage
Foot massage
Room features
Free Wi-Fi in rooms
Heating
Pants press
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Location
Nishi 1-Chome, Kita 2-Jo, Chuo-Ku,
Sapporo,
Japan,
060-0002,
Hokkaido
Map view
street view
Nishi 1-Chome, Kita 2-Jo, Chuo-Ku,
Sapporo,
Japan,
060-0002,
Hokkaido
City landmarks
2 Chome Kita 1 Jonishi
Sapporo Clock Tower
2800 ft
1 Chome Odorinishi
Sapporo TV Tower
3000 ft
Museums
Sapporo Beer Museum
1.1
mi
2 Chome Kita 5 Jonishi
Sapporo JR Tower
3500 ft
6 Chome Kita 3 Jonishi
Former Hokkaido Government Office Building
2800 ft
Parks
Odori Park
2800 ft
Parks
Hokkaido University Botanical Gardens
4900 ft
1 Chome Minami 3 Johigashi
Nijo Fish Market
3000 ft
2-5 Kita 5 jo Nishi
Sapporo JR Tower Observatory T38
3500 ft
Sapporo Underground Pedestrian Space
2800 ft
Mall
Tanukikoji Shopping Street
2800 ft
Museums
The Hokkaido University Museum
1.2
mi
Chuo-ku
Susukino
2800 ft
Store
Chitosetsuru Sake Museum
3000 ft
Parks
Nakajima Park
1.4
mi
Shopping Area
Stellar Place Sapporo
3500 ft
Shopping Area
Sapporo Factory
3500 ft
Museums
Hokkaido Museum of Modern Art
1.3
mi
Shopping Area
Norbesa
2800 ft
5 Kita 5-jo Nishi
Hokkaido University Sapporo Campus
1.2
mi
Mall
Daimaru Sapporo
3500 ft
Nearby
13-10-17 Hiragishi 4 Jo
Hokkaido Television Broadcasting Co
700 ft
1-6 Kita 1-jo Nishi
Sapporo Sosei Square
600 ft
1 Kita 1-jo Nishi
Sapporo Community Plaza
600 ft
1 Kita 1-Jo Nishi
Statue of Hope
1200 ft
2 Odorinishi
Mother and Child with Flowers
1300 ft
Art object
Bokka Statue
1500 ft
2 Odorinishi
Statue of Pioneer Mother
1400 ft
3 Odori Nishi
Bokudo Statue
1500 ft
3 Odori Nishi
Takuboku Ishikawa Statue and Literary Monument
1600 ft
Restaurants
Party & Dining Four Seasons
300 ft
1-1-1 Kita2jonishi
Picante Sapporoekimae
300 ft
1-8-4 Kita 2 Jo Nishi
Hokkaido Ramen Okuhararyu Kura Honten
400 ft
1-10 Kita 2-jo Nishi
Yukijirushi Parlor Sapporo Honten
800 ft
3-1-31 Kita 2jo Nishi
Tully's Coffee Sapporo Stv Kita Nijo
300 ft
2-15 Kita Nijo Nishi
Charcoal Grilled Beef Tapas Gyukaku Sapporo Ekimae
600 ft
2-38 Kita2-Jonishi
Kizuna
400 ft
2-19 Kita 2 Jonishi
Reviews and Ratings
Feedback from previous guests about their experience.
80%
enjoyed the hotel and would happily stay again
8.0/10
Great
Rooms
6.4
Location
9.4
Service
9.0
Dining
6.6
Guest reviews
8.0/10
based on 5 reviews
7.5
7.5/10 based on 419 reviews
Jim
United States of America,
March
2025
7.2/10
I had a mixed experience at New Otani Inn Sapporo. The service from the staff was really good, especially when I faced an issue retrieving a lost bag. but the room was not what I expected in size. The location was fantastic, making it easy to access transport and local stores, though the noise from the elevators was quite disruptive during the night.
Rooms
7.0
The room was clean and had large non-smoking accommodations, but I was disappointed that it looked much smaller than the photos suggested.
Service
8.0
The front desk staff were wonderful, especially Mr. Kudoh, who promptly assisted with my package issue. However, some staff had limited English comprehension.
Location
9.0
The location is superb, just a minute away from the bus station and subway, and conveniently close to a 24-hour convenience store.
Dining
6.0
The breakfast was decent, but it felt chaotic. and I was hoping for more fresh seafood options, given the nearby market.
Facilities
5.0
While there are useful facilities like laundry, I found the cleaning schedule inconsistent, with my room only cleaned once during a five-night stay.
Larry
United States of America,
February
2025
6.6/10
My stay at New Otani Inn Sapporo was quite mixed. I was impressed with the really good service – the front desk staff helped me retrieve a lost bag in record time. However, I had some issues with noise from the elevators and the cleanliness of the room wasn't as expected. The location was fantastic, making it easy to access public transportation and nearby eateries.
Rooms
7.0
While the room was clean and spacious enough (the bed was large and there was a nice bathtub), I struggled with noise from the elevators which affected my sleep. The size was as one would expect from Japanese hotels, so it was small but adequate.
Service
10.0
The service was excellent, especially from the front desk staff like Mr. Kudoh and 大石. They went above and beyond to assist me when I faced issues, which truly made my stay enjoyable.
Location
10.0
The location couldn't be better—just a minute from the bus station and subway, plus only moments away from a convenience store. It was perfect for exploring Sapporo.
Dining
7.0
Dining was decent with access to some good ramen spots nearby. The selections were satisfactory, but I found the seafood offerings somewhat lacking.
Facilities
6.0
The hotel offers good laundry facilities, but I was disappointed with the housekeeping schedule as my room was not cleaned daily. This made my stay less comfortable.
Jerry
United States of America,
February
2025
5.4/10
My stay at New Otani Inn Sapporo was a mix of highs and lows. The location is superb, making it easy to access transport and local attractions, which I really appreciated. However, the room's proximity to the elevators resulted in a lot of noise and vibration, disrupting my sleep. While the staff were helpful, especially in resolving issues, the overall housekeeping service was lacking during my five-night stay.
Rooms
6.0
The room I stayed in was clean, but the size was smaller than expected. I faced issues with noise from the elevators, which made it hard to sleep well.
Service
7.0
While the front desk staff were kind and responsive, I felt their English comprehension could be improved. They handled my concerns promptly, but the overall service didn’t fully meet my expectations.
Location
10.0
The hotel's location was excellent, just a minute's walk from the bus station and a convenience store. It made getting around so much easier, especially during the busy snow festival.
Dining
7.0
I enjoyed the local eateries nearby, particularly the hot ramen, but experienced some difficulties finding fresh seafood options.
Facilities
5.0
The hotel did not provide daily housekeeping, which I found inconvenient. I had to collect toiletries and towels from the lobby myself, which felt unhygienic.
Jane
United States of America,
November
2024
5.6/10
My stay at New Otani Inn Sapporo was a mixed experience. On one hand, I loved the location and the service from the staff, especially when they helped me recover my lost belongings. However, the noise from the elevator was quite bothersome, affecting my sleep. Overall, it has potential but room placement concerns need to be addressed.
Rooms
6.0
The room was clean and spacious, but I encountered issues with noise from the elevators, which made sleeping difficult.
Service
10.0
I was very impressed with the front desk staff, particularly 大石, who went above and beyond to help me retrieve my lost bag from the airport bus.
Location
9.0
The location is great, just a minute's walk to the bus station and subway, making it easy to access the snow festival.
Dining
7.0
While there are dining options around, I found the quality of the cold dishes lacking, though I enjoyed the hot ramen nearby.
Facilities
5.0
The hotel lacked daily housekeeping, and amenities had to be picked up in the lobby. This could be improved for better hygiene and convenience.
Charles
United States of America,
October
2024
7.4/10
I had mixed feelings about my stay at New Otani Inn Sapporo. While I appreciated the cleanliness and spaciousness of my room, the noise from the elevators made it hard to sleep. On the plus side, the staff were incredibly helpful, particularly when I had an issue with my lost package. The hotel's location is also fantastic for exploring Sapporo. Overall, it was a decent experience but could certainly be improved.
Rooms
6.0
My room was clean and spacious, but the noise from the elevators was disruptive, making it difficult to get a good night's sleep.
Service
10.0
The service was exemplary; the front desk handled my lost package issue with efficiency and care.
Location
9.0
The location was prime, just a minute from the bus station and subway, plus close to eateries.
Dining
6.0
Breakfast was convenient but the options were somewhat limited, especially compared to local eateries.
Facilities
5.0
I found the self-serve toiletries in the lobby to be a bit unhygienic, and I missed daily housekeeping.
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